How do I get in touch for support?

You can reach our 24/7 Bengali live chat at any time — day or night, including holidays. You can also email us at support@jetbez.lat. Our trained team will handle your situation with complete confidentiality and help put the right protections in place.

🛡 jetbez — Safe Gaming Commitment

jetbez Responsible Gaming — Fun, Safely

jetbez believes gaming should always be a source of enjoyment. Through our protection tools and support team, you can set your own gaming limits at any time.

Our Protection Tools

To support responsible gaming at jetbez, we offer several effective safeguards that remain fully in your control.

Set Deposit Limits

Set a daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately, but increasing it requires a 24-hour waiting period — this protects you from overspending in an impulsive moment.

Time-Out Feature

Take a temporary break from 24 hours up to 30 days. During the break your account will be locked and you will not be able to deposit, place bets, or log in. Come back refreshed when you are ready.

Self-Exclusion

If you feel gaming is getting out of control, choose self-exclusion. You can keep your account closed for anywhere from 3 months to permanently. This is the strongest step you can take for responsible gaming.

Bet Limit Control

Set a maximum amount for each individual bet. Placing this limit significantly reduces the risk of losing a large sum on a single bet and makes budgeting easier.

Session Reminders

Keep alert notifications active at set intervals. A reminder every 30 minutes or 1 hour will let you know how long you have been playing — awareness is the foundation of responsible gaming.

24/7 Support Team

If you have any concerns about your gaming, contact our Bengali live chat support at any time. Our trained team will assist you with complete confidentiality.

21+

jetbez is for users aged 21 and over only. We verify age at registration and any account belonging to a minor is closed immediately. If you know of a minor using this platform, please let us know.

Warning Signs — When Should You Seek Help?

When gaming turns from entertainment into a problem, certain signs appear. If any of the points below apply to you, please seek help — it is not a sign of weakness, it is a sign of courage.

Responsible gaming means gaming comes last among your life's priorities — after family, health, and work. Play for enjoyment, not to relieve stress.

You are placing more bets to chase lost money and cannot stop yourself.
You are using money set aside for bills, rent, or family expenses on gaming.
You are hiding your gaming from family and friends or lying about it.
Staying up late to play is affecting your work, studies, or daily life.
You feel restless, irritable, or anxious when you are not gaming.
You keep turning to gaming to relieve stress or anxiety.
You are gaming with borrowed money or by drawing on your savings and cannot admit the losses.

How to Use the Protection Tools

Activate the responsible gaming tools on your account in just a few steps.

Log in to Your Account

Choose Your Preferred Limits

Deposit limit, bet limit, or time-out — choose one or more protection options based on your needs and specify the amount or duration.

Takes Effect Immediately

Limits and time-outs activate as soon as they are set. Reducing a limit is instant, but increasing one requires a waiting period — this protects you in moments of impulse.

Contact Us Directly for Help

If you have trouble making changes yourself or need an immediate self-exclusion, contact our 24/7 live chat — the team will assist you directly.

Review and Adjust as Needed

Review your gaming habits and set limits once a month. You can update your limits if your situation changes, but take plenty of time before loosening any restrictions.

Healthy Gaming Habits

Responsible gaming means enjoying gaming while staying responsible toward yourself and your family.

Planning

Set Your Budget in Advance

Decide how much you will spend on gaming each week or month before you start. Think of this amount as your "entertainment budget" — losing it is acceptable, but never go beyond it.

Mindset

Play for Fun, Not for Profit

Think of gaming as entertainment, not a source of income. Luck is never consistent — enjoy the good moments and accept losses as a normal part of the experience.

Awareness

Review Your Gaming History Regularly

Check your gaming history and transaction records in your account. This will give you a clear picture of how much time and money you are spending and help you make better decisions.

Balance

Take Regular Breaks

Between long sessions, get up and walk around, drink some water, or spend time with family. Gaming is a small part of life — give attention to everything else too.

Family

Talk Openly with Your Loved Ones

If you start hiding your gaming from family, that is a cause for concern. Talk to someone you trust — their perspective will help keep you on the right path.

Protection

Never Game with Borrowed Money

Gaming with loans or debt is a dangerous sign. Only play with money you can afford to lose, and seek help immediately if you are under any financial pressure.

Details of Our Protection Tools

Learn how each of jetbez's protection tools works and choose the ones that suit your needs.

💰 Deposit Limit

You can set the maximum amount you are allowed to deposit into your account on a daily, weekly, or monthly basis. Reducing the limit takes effect immediately. To increase the limit, you must wait 24 hours from the time the increase request is made. This delay is intentional — to protect you in moments of impulse.

⏱️ Time-Out

Take a temporary break for 24 hours, 48 hours, 7 days, or 30 days. During the break your account will be completely inactive — no deposits, bets, or bonus claims will be possible. Your account will reactivate automatically once the break period ends.

🚫 Self-Exclusion

An option to close your account for the long term or permanently. You can choose self-exclusion for 3 months, 6 months, 1 year, or permanently. Any attempt to open a new account during a self-exclusion period will be closed immediately. This option is the most effective measure for serious gaming problems.

🔔 Reality Check and Session Reminders

Every 30 minutes or 1 hour, a message will appear on screen showing how long you have been playing and how much you have deposited in that session. Seeing this information allows you to make an informed decision — whether to stop or continue.

Questions and Answers about Responsible Gaming

Responsible gaming means using gaming purely for entertainment while keeping full control over your time, money, and mental health. It means setting a budget in advance, sticking to time limits, and being willing to seek help when needed. At jetbez, we provide all the tools you need to maintain that control.

After logging in, go to your profile settings and select the "Responsible Gaming" section. There you will find options to set a daily, weekly, or monthly deposit limit. Enter the amount and confirm — the limit takes effect immediately.

Self-exclusion options range from 3 months to permanent. If you choose permanent exclusion, your account cannot be recovered. When a fixed-term exclusion ends, your account does not reactivate automatically — you will need to consciously request reactivation and wait through a set cooling-off period.

Some common warning signs are: being unable to stop even when you want to, placing more bets to chase lost money, hiding your gaming from family, using money set aside for essential expenses to play, and feeling restless when not gaming. If you notice any of these signs, contact our 24/7 live chat.

Keep your account details completely private from any underage members of your household. Use a strong password and never share it. Keep your devices pin-locked. If you suspect a minor is using your account, notify our support team immediately — we will act quickly.

You can reach our 24/7 Bengali live chat at any time — day or night, including holidays. You can also email us at [email protected]. Our trained team will handle your situation with complete confidentiality and help put the right protections in place.

Enjoy Safely

Set a deposit limit, take a break, and reach our support team whenever you need. jetbez is always here for you.