jetbez Privacy Policy Your Information Is Protected

Last Updated: January 2026 — This privacy policy applies to all services on the jetbez platform.

1. Introduction and Scope

1 About This Policy

jetbez is a trusted online gaming platform in Bangladesh. When you use our website, app, or any of our services, you are considered to have agreed to this privacy policy. This document explains what information we collect about you, how we use it, who we may share it with, and what steps we take to protect your data.

This privacy policy applies to the jetbez website (jetbez.lat), mobile applications, and all related digital services. If you have any questions, please contact our support team.

2 Scope of Application

This policy applies to all of the following:

All members registered on the jetbez platform
Visitors who browse the website without creating an account
Those who contact us through customer service or live chat
Those who participate in promotional offers or bonus-related activities

2. What Information We Collect

Identity Information

We may collect the following information for account creation and identity verification:

Full name
Date of birth (for age verification)
National ID or passport number
Address and postal code
Email address
Mobile number

Financial Information

To process deposits and withdrawals, we collect:

bKash / Nagad / Rocket / Upay account numbers
Bank account details (where applicable)
Transaction history and amounts
Time and method of deposits and withdrawals

We never store full card numbers or banking passwords.

Technical Information

Information collected automatically to improve your service experience:

IP address
Browser type and version
Device type and operating system
Cookies and session data
Time spent on site and pages visited

Gaming Activity Information

To ensure safe and fair gaming, we keep records of:

Play history and results
Bet amounts and duration
Records of bonus and promotional offer usage
Account login and logout times
Game preferences and patterns

3. How We Use Your Information

3 Purposes of Use

jetbez uses your personal information only for the following legitimate purposes:

Account management: Handling registration, login, and account security.
Identity verification: Confirming your age and identity (in compliance with the 21+ age rule).
Financial transactions: Accepting deposits, processing withdrawals, and managing balances.
Customer service: Helping you resolve questions and issues.
Fraud prevention: Detecting unusual activity and protecting the security of the platform.
Responsible gaming: Identifying potentially harmful behaviour and providing support.
Service improvement: Enhancing platform performance and user experience.
Legal obligations: Complying with applicable laws and regulations.

4 Marketing Communications

With your explicit consent, we may inform you about jetbez promotional offers, bonuses, and new games. You can stop these communications at any time through your account settings or by contacting us. Opting out of marketing communications will not affect your core services.

5 We Do Not Sell Your Information

jetbez never sells, rents, or transfers your personal information to third parties for commercial purposes. Information sharing occurs only in the following limited circumstances:

Service providers: Trusted partners for payment processing (bKash, Nagad, Rocket, Upay), IT infrastructure, and cybersecurity services — only the necessary information, under strict confidentiality agreements.
Legal requirements: Disclosing necessary information in compliance with court orders or lawful government directives.
Fraud prevention: Cooperating with investigative agencies in cases of serious financial crime or platform misuse.
Business changes: In the event of a company merger or acquisition — you will be notified in advance and your existing rights will be preserved.

6 Role of Game Providers

Our platform features games from various providers including Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming. These providers process technical data from game sessions to ensure fair gameplay. However, they do not have direct access to your personal identity or financial information.

5. Cookies and Tracking Technologies

7 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. jetbez uses cookies for the following purposes:

Essential cookies: Maintaining login sessions and ensuring security — without these, the site will not function properly.
Functionality cookies: Remembering your preferences (such as language or game filters).
Analytics cookies: Understanding which parts of the site are used most and improving the service.

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may cause some services to not work correctly.

6. Data Security Measures

SSL Encryption

Our site uses 356-bit SSL/TLS encryption. All data exchanged between your browser and our servers is transmitted in encrypted form, making interception along the way nearly impossible.

Secure Data Storage

Your information is stored on secure servers and can only be accessed by authorised staff on a need-to-know basis. Passwords are always stored in hashed form.

Two-Factor Authentication

We offer two-factor authentication for your account. Keeping it enabled makes unauthorised access significantly more difficult.

8 What Happens in the Event of a Security Breach

If a data breach occurs that could seriously put your personal information or rights at risk, we will notify you as quickly as possible. jetbez will take immediate remedial action and steps to prevent such incidents in the future.

7. Data Retention Period

9 How Long Information Is Kept

jetbez retains your information only for as long as necessary or legally required. General guidelines:

Active accounts: All necessary information is retained for as long as the account remains active.
Closed accounts: Certain information may be retained for a defined period after account closure due to legal or regulatory requirements.
Financial transaction records: Retained for a specified period in accordance with applicable financial regulations.
Marketing data: Use for marketing purposes will stop immediately upon withdrawal of your consent.

8. Your Rights Over Your Information

10 What You Can Do

You have the following rights regarding your personal information:

Right to access: You may request to know what information we hold about you.
Right to correction: You may request that incorrect or incomplete information be corrected.
Right to deletion: In certain circumstances you may request that your information be deleted, though exceptions may apply where legal obligations exist.
Right to restrict processing: In certain circumstances you may request that the use of your information be limited.
Right to withdraw consent: You may withdraw consent given for marketing communications or optional use of your information at any time.
Right to lodge a complaint: If you are dissatisfied with how your information is managed, you may contact us directly.

11 How to Exercise Your Rights

To exercise any of the rights listed above, please contact our customer service. We will respond to your request within a reasonable time. We may ask for additional information if identity verification is required.

[email protected]

24/7 Live Chat

9. Privacy Protection for Minors

12 Age Restriction

jetbez services are intended solely for those aged 21 and above. We do not knowingly collect personal information from any minor. Age verification is mandatory at the time of registration. If we become aware that a minor's information has been collected by mistake, we will immediately close that account and delete the information. If a parent or guardian suspects their child has registered on our platform, please contact us.

10. Changes to This Policy

13 Notification of Updates

jetbez may update this privacy policy from time to time. We will notify you within a reasonable period before changes take effect. Notification may be given in the following ways:

By displaying a visible notice on the website
By sending a message to your registered email address
Through an in-app notification at login

For significant changes, we may seek your renewed consent. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

14 Language and Interpretation of This Policy

This privacy policy has been prepared in Bengali. In the event of any ambiguity or dispute, this Bengali version shall be considered final. Any legal matters will be resolved in accordance with the laws of Bangladesh.

11. Contact Us

15 For Privacy-Related Questions

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our team is available 24 hours a day, 7 days a week to assist you in Bengali.